Close Close icon Burger Menu Arrow Right Poor Availability Good Availability Info Mobile Phone Map Pin Email Chevron globe icon phone icon User Icon Plus minus facebook twitter linkedin Triangle Tick in circle home tick

Last update - Tuesday 02 June - 16.00hrs

Police-Referred Courses: For more information or to book or re-book a course:

Book or Amend Your Course

Contact Us

Contact Us

UK Contact Centre NDORS Schemes  0344 264 6323
Level Crossing and Young Drivers Schemes 0345 685 4469
Victim Awareness 0345 850 0915

Opening Hours and Live Chat (Covid-19 lockdown)
Monday to Friday:  9am to 5pm
Saturday & Sunday: Closed

DriveTech Driver Awareness
PO Box 6838, Basingstoke, Hampshire, RG24 4PX

Complaints Procedure
The complaints email address is only for complaints and not queries, if you have a query please call as our inbound lines are now open.

Full details of our complaints procedure including who to contact can be found here.

Frequently Asked Questions

Cwestiynau Cyffredin

Why is my Driving Licence number not recognised?

If you are experiencing issues booking your course online, please contact our customer care team on 0344 264 6323 and one of our advisers will be able to look into the issue for you.

What do I need to bring with me?

When you attend your course, you must produce suitable photographic identification for example driving license or passport. If you do not have photographic ID, you must bring two separate forms of identification, for example an original utility bill (gas, electricity or home phone) or council tax bill.

How can I change my booking?

If you have flexible booking, you can change your course free of charge up until 6pm the day before your course. Alternatively Yes, but you may incur rescheduling fees – see the clause on ‘Rescheduling’ in our Terms and Conditions. You may reschedule via our website at

I can no longer attend the course?

If you have booked a place and you do not attend for any reason (except ‘exceptional circumstances’), we recommend that you book another course immediately, subject to availability and payment of any rebooking fees that may apply. You can amend your booking via our website at If you don’t rebook, you will be ineligible to attend the Scheme and the Police will consider prosecuting you for the offence. See our clause on ‘Non-attendance‘ in our Terms and Conditions.