Driver Quality Monitoring provides a comprehensive and independent evaluation of bus driving.

The assessments indicate any aspects of a drivers’ behaviour that falls short of the requirements and expectations of passengers. DQM therefore provides a vital input into the analysis of the training needs for drivers, and monitors trends by route, garage, operator, and across the bus network.

The objectives of Driver Quality Monitoring (DQM) are to:

• Improve customer services
• Lower accident rates
• Improve and increase the general awareness of road safety
• Meet an operator’s duty of care responsibilities
• Reduce passenger, pedestrian and road accidents
• Contribute to an overall reduction in insurance claims and premiums
• Address public concerns about driving standards
• Increase driver professionalism

We’ve worked with companies in the passenger transport industry for over 11 years to:

• Ensure their drivers receive relevant training to reduce their on-road risk
• Assess their workplace practices
• Improve customer service 
• Reduce accident and insurance costs
• Protect their company image

How does Driver Quality Monitoring help you?

The benefits include:

• Better company image
• Improved customer service
• Reduction in accident and insurance costs