FAQs

General

Just booked?

Where is my booking confirmation?
You will receive an email confirmation within an hour of booking, please check your spam or junk folders if you do not see it, you can resend your email from our booking website, you will need your driving licence and postcode to log in.

What does the course involve?
The course aims to educate attendees about the impact of their actions, and to help them understand the effect their behaviour has on their victims. The course does not humiliate individuals or hold them accountable. You will be attending the course with other participants and must be present throughout the course, if attending an online course, you must have your camera and microphone on at all times.
Attendees will not be asked details of their offence.

Can I fail the course?
There is no pass or fail. However, the trainer will engage everyone present during the course, you will be required to participate to complete successfully, and you must not disrupt the trainer.

Will there be a test?
There is no specific test. However, you do have to complete the course and fully engage with the online workshop as instructed by the trainer.

What do I need to bring with me?
When you attend your course, you must produce original photographic identification for example driving licence or passport and bring a pen and paper.

What if I don’t have a driving licence or passport to hand?
If you do not have photographic ID, please contact the customer care team on 0344 264 6323.

Booking

We recommend that you update your browser to the latest version to improve your booking experience.

For National Courses offered as part of the National Driver Offender Retraining Scheme, you will first need to register at https://offer.ndors.org.uk/#/home using your police reference number (ticket number) and the pin number on the letter you received from the police

Why is my Driving Licence number not recognised?
If you are experiencing issues booking your course online, please contact our customer care team on 0344 264 6323 and one of our advisers will be able to investigate the issue for you.

Can I change my booking?
Yes, we offer the option to pay an additional charge at the time of booking to have the flexibility to change the date/time of your course, this is not available for the Safe and Considerate Driving Course.
If you have flexible booking, subject to availability you can change your course with no further charge up until 6pm the day before your course (3pm over the phone on weekends).
Alternatively, should you choose not to take the flexible option, you can change your booking but may incur rescheduling fees. You may reschedule via our booking website

I can no longer attend the course?
If you have booked a place and you do not attend for any reason (except ‘exceptional circumstances’), we recommend that you book another course immediately, subject to availability and payment of any rebooking fees that may apply. You can amend your booking via our booking website. If you don’t rebook, you will be ineligible to attend the Scheme and the Police will consider prosecuting you for the offence. See our clause on ‘Non-attendance‘ in our Terms and Conditions.

What is the option if I cannot attend a course?
Your details will be passed back to the referring police force. As this is an alternative to prosecution, the police will be in touch to advise on next steps.

Payment

How much does the course cost?
The course fee depends on the course type you have been referred for:
The National Speed Awareness Course, National Motorway Awareness Course, National Rider Risk Awareness Course and What’s Driving Us courses are up to £92.00
The Safe and Considerate Driving Course is up to £191.00
The Thames Valley Police Young Drivers Intervention course is £90.89
The British Transport Police Level Crossing Awareness Scheme is £95.00
The Your Belt Your Life online course is £54.00
The Safe and Considerate Cycling online course is £38.40

How can I pay?
We accept card payments using Visa and Mastercard, you can pay using our secure PCI complaint system online or by phone.  When entering your card details please enter your name exactly as it appears on your card.

Why is my full address not shown?
This is an issue that we are investigating but does not affect your booking in any way.

What do the letters after the Drivetech Virtual Classroom mean?
These are only used by our team when arranging your course, you will be booked to the correct course referred by the police.

Attending an Online Course

I cannot login – I am having trouble connecting?
Please refer to the guidance on our Drivetech website for technical help on how to join your course. In addition, there is some useful third-party guidance on how to improve your internet signal at home here 
If you see the message ‘Connecting…’ for an extended period of time and nothing happens, please completely turn off your device, restart it, and re-click the meeting link above.

Where can I find the link to my online course?
The link can be found in both the email you received after booking and your reminder, alternatively you can find this on our booking website you will need your driving licence number and postcode to log in and it will be shown on the first page.

I do not have a camera on my computer device – can I still attend?
You must have a camera facility on the device you use to access the online course. The trainer needs to see that you are present for the entire duration of the course and to also check your ID before you join the main course.

• Do you have a smart phone which has a camera as this can be used?
• Alternatively, is there anyone in your household who has a device with a camera you can use?
• We also offer a number of classroom courses.

I do not have childcare provision – how do I attend the online course?
It is a requirement to be able to complete the course from a quiet space in order to allow you to concentrate and fully engage. If this is not possible then one of the other prosecution options will need to be considered. We are offer courses at various times throughout the day – so maybe consider the best time-slot option for you?

I am not computer-literate, but I have a friend or family member that could help. Is this ok?
Yes. You will need to mute your microphone during the course if your assistant remains throughout, apart from when you are asked to actively participate. Hopefully, you will only require initial set-up support prior to the start, and you should then be self-sufficient.

Can I have an interpreter with me on the course?

Courses with BSL interpreters are available, please email ops.team@drivetech.co.uk if you require one. Alternatively please contact our team on 0344 264 6323 to arrange this. These courses are not available to book online.

 You can have a friend or family member with you to translate if needed, they must be over 16 years old and bring original photo ID, please contact our team on 0344 264 6323 to arrange this.

Is there a cost to download “TEAMS” – the online platform you use?
No. This is free to download from online app stores as an application, or you can access from the internet.

Is this going to work on older computer equipment?
If the device/software is still supported, it should be compatible. We do recommend you test the system in advance of your course time to avoid any last-minute glitches.

If I get disconnected part-way through the course, would I be able to rebook free of charge?
Yes, you will have the opportunity to try again. However, as connection issues are widely subjective, free of charge rebook will apply on a case-by-case basis depending on the nature of the ‘fault’. Please note that rebooking is subject to availability within your completion deadline.

Will there be a break during the course?
Yes, we will operate in the same way as at venue locations with an approximate 10-minute break in the middle.

Your Personal Information

How do I update my details?
If you have been referred for a National Course offered as part of the National Driver Offender Retraining Scheme, please visit https://offer.ndors.org.uk/#/home   
If you have been referred for a Level Crossing Awareness Scheme Course or Young Drivers Intervention Course you can update your details when booking at our booking website

What happens to the personal information I provide?
Your personal details are protected by GDPR (the General Data Protection Act 2018). If you participate in the course, you agree to your details being checked by us against our register to establish if you have completed a similar course within the last three years of this offence.

Your personal details will not at any time made available to the public by Drivetech, or used by any other parts of the AA.